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About Us

Founded by Jamie Pollock and Alicia Katz Pollock, Royalwise is an Apple, Microsoft, and Intuit-certified computer training and support company.

We are certified to train and support all Apple products, Microsoft Office, QuickBooks on any platform. As a member of the Apple Consultants Network, we are certified by Apple to support all desktop machines running OS X and mobile devices running iOS. We have vast experience with iPads and iPhones, and how to configure and utilize iCloud to sync your data seamlessly.

Our goal is always to teach you enough that you will be able to do it yourself next time. And if you do not want to learn how, we are here to do it for you.

How did we get to be so good at what we do? More than 30 years’ experience in the industry! Alicia and Jamie spent years putting the software through its paces. We came up with creative solutions to everyday problems, using computers in new and practical ways.

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Alicia Katz Pollock of Royalwise SolutionsMeet Alicia

Over 30 years ago, when she was 13, Alicia Katz Pollock received her first computer, an Apple IIc. Immediately, she designed a database for her father’s dental practice to automatically send postcards to his patients every 6 months to come in for a checkup and cleaning. Her passion for computers grew as she did.

A natural teacher, Alicia earned her Master of Arts in Teaching at Tufts University, but instead of turning to the public schools, she developed computer curricula.

She blends the skills of technology, the art of communication, the patience of a trainer, the wisdom of a business consultant, and the detailed eye of an obsessive-compulsive to bring you the finest in business solutions.

Alicia’s Certifications


Jamie Pollock, Apple Expert, Royalwise SolutionsMeet Jamie

James “Jamie” Pollock is an iPad and iPhone expert. With an ability to explain complex topics in simple terms combined with a healthy sense of humor, he has taught hundreds of people how to use these mobile devices to improve their quality of life.

He has more than 20 years of experience developing and implementing communication strategies, corporate training curricula and Internet-based solutions for companies such as Jantzen, Symantec and Intel. As an independent consultant, he has assisted many small businesses in creating business plans and organizational development strategies through web development projects and direct coaching.

He possesses a Bachelors of Science in Computer Information Systems from Roanoke College in Salem, VA and a Masters of Business Administration with a concentration in Organizational Behavior from Marylhurst University in Lake Oswego, OR.

Jamie’s Certifications